Terms and Conditions
1. About these terms
These Terms and Conditions apply to your use of the Apex Epoxy Perth website at https://www.apexepoxyperth.com.au/ and to quotes, site inspections and flooring services supplied by Apex Epoxy Perth (we, us or our).
Our contact details are:
- Email: info@apexepoxyperth.com.au
- Phone: +61 488 410 421
- Address: Shop 2/851 Albany Hwy East, Victoria Park WA 6101
The website gives general information about our services. It is not a substitute for a site inspection or a written quote. The condition of the concrete, access, area size, existing coatings, repairs, exposure to sun or moisture, traffic and the selected system can all affect the recommended scope, price and timing.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
2. Website use
You may use this website for lawful purposes and to find out about Apex Epoxy Perth’s services, request a quote or contact us.
You must not use the website in a way that could damage, disable, interfere with or impair the website, its security or another person’s use of it. You must not attempt to access areas of the website or systems that are not intended to be publicly available.
We may change, suspend or remove website content from time to time. We do not guarantee that the website will always be available, error-free or free from harmful code.
3. Website information and service descriptions
Information on this website about services, coating systems, colours, finishes, preparation, timeframes and availability is general in nature. It is intended to help you understand the types of work we may provide.
Website images, colour references, articles and service descriptions are general information. They do not set the project-specific scope, price, system or completion timing. Those matters are confirmed in the written quote and any written variation. This does not limit any right you have where a website representation is misleading or otherwise breaches Australian law. Screen settings, lighting, concrete condition, coating system, flake coverage and topcoat can change how a finished floor appears.
We assess the slab, existing coatings, cracks, joints, intended use, traffic, sun exposure, moisture and slip requirements before recommending a system. We may recommend a different system, preparation method or finish from the one you first enquire about if the site conditions require it.
4. Quotes and when a contract starts
A website enquiry, phone conversation or site inspection does not by itself create a contract.
The written quote or proposal will state whether it is a fixed-price quote or an estimate, how long it is valid, how it can be accepted, and when a contract starts. We will not treat a project as accepted until the acceptance conditions stated in that document have been met.
The accepted written quote, its attachments, these Terms and any written variation together form the agreement for the work. If there is an inconsistency, the project-specific written quote or written variation takes priority.
WA home-building requirements
Some residential projects may be covered by the Home Building Contracts Act 1991 (WA). Where that Act applies, the project will be documented and managed under the written contract, notices, payment rules, variation process and other requirements that apply to that job. These website Terms are not a substitute for those documents and do not override them.
5. Scope of work and variations
Your quote will describe the work we have agreed to perform. It may include surface preparation, grinding, removal of an existing coating, crack or joint treatment, priming, coating layers, flake broadcast, anti-slip treatment, topcoat, edging, cleaning or other agreed work.
Work outside that stated scope is a variation. This can include extra preparation, repair or removal needed because of conditions not reasonably apparent at the inspection or not disclosed before quoting.
We will explain a proposed variation, including any change to price or timing, and obtain the written approval required by the accepted quote and applicable law before carrying out chargeable additional work. We will not carry out chargeable extra work first and ask you to agree afterwards. If an urgent safety or site issue arises, we will pause and contact you unless an applicable law requires another process.
6. Site information, access and customer responsibilities
You are responsible for providing accurate information about the site and the proposed use of the floor. Please tell us before work begins about known cracks, slab movement, moisture issues, previous coatings, contaminants, access limits, service lines, safety risks, building rules and any other condition that could affect the work.
You must ensure that we have safe, reasonable access to the work area at the agreed times. This includes access for people, equipment, materials and waste removal where required by the accepted quote.
Unless the quote says otherwise, you are responsible for:
- removing vehicles, loose items and personal belongings from the work area;
- arranging access to the property and any building, strata, landlord or site-manager approvals needed for the work;
- ensuring children, pets and unauthorised people remain clear of the work area; and
- providing a safe, available work area as agreed before we arrive.
You confirm that you own the property or have authority to approve the work.
If access, information or approvals are not available as agreed, the work may need to be rescheduled. Any reasonable cost consequences will be discussed with you and handled as set out in the accepted quote or a written variation.
7. Existing concrete and site conditions
A floor coating system relies on the concrete beneath it. We inspect the slab and carry out the preparation described in the quote, which may include diamond grinding, removal of unsuitable material and crack or joint treatment.
A site inspection cannot always identify every hidden or later-developing condition. Structural movement, excessive moisture, contamination below the surface, undisclosed prior products, substrate failure, water ingress or changes to the building can affect the finished floor. If we identify a material issue before or during the work, we will explain it and discuss the available options.
We do not represent that a decorative finish will correct a structural slab issue or remove the need for separate building, drainage or structural work.
8. Timing, weather and access restrictions
Any proposed start date, completion date or curing time is an estimate unless the written quote expressly states otherwise. Timing can be affected by site access, concrete condition, repairs, supplier availability, weather, temperature, humidity, moisture readings, curing requirements, other trades, safety issues and approved variations.
We will keep you reasonably informed if a material delay affects the planned work. We may reschedule or pause work where conditions make it unsafe, unsuitable for the coating system, or likely to compromise the result.
You must follow any written advice we provide about when the floor can be walked on, loaded, washed or driven on after installation. Using the floor before the stated curing period may damage the finish.
9. Price, deposit and payment
The price, deposit, payment schedule, accepted payment methods, GST treatment and due dates for your project will be set out in the written quote or invoice.
Unless the quote states otherwise, the quoted price covers only the agreed scope. Approved variations, additional preparation, repair work, changes requested by you or costs caused by undisclosed site conditions may change the price.
We will issue invoices in accordance with the accepted quote. You must pay invoices by the stated due date.
If a project is subject to the Home Building Contracts Act 1991 (WA), payment, deposit, progress-payment and variation arrangements will comply with that Act. These website Terms do not replace the written contract, homeowner notice or other documents required for that project.
10. Cancellations and rescheduling
If you need to cancel or reschedule, please contact us as soon as possible.
We may incur costs after accepting a job, including for materials, equipment allocation, labour scheduling, travel or preparation. Any cancellation or rescheduling charge will only apply if it is clearly stated in the accepted quote, reasonably reflects the cost caused by the cancellation or rescheduling, and is permitted by law.
If we need to reschedule because of weather, unsafe conditions, unsuitable curing conditions, unavailable site access, a material site issue or another matter outside our reasonable control, we will discuss a new date with you.
11. Workmanship warranty and consumer guarantees
Apex Epoxy Perth provides a 5-year written workmanship warranty for its flooring installation work. The specific warranty scope, start date, conditions, exclusions and claim process are set out in the written warranty provided for the project. If the warranty is a warranty against defects under the Australian Consumer Law, the written warranty will include the information and wording required by law.
The workmanship warranty applies to the installation work we control. It does not replace the terms of any manufacturer product warranty or your rights under the Australian Consumer Law.
Nothing in these Terms or a written warranty excludes consumer guarantees that cannot lawfully be excluded. If you are a consumer, you may have rights to remedies for a failure to comply with a consumer guarantee. Those rights are in addition to any written workmanship warranty.
12. Care, maintenance and later changes
We will provide reasonable handover or care information for the completed system where relevant. Following that advice helps protect the finish.
Normal wear, changes in use, damage from impact or misuse, unauthorised repairs or alterations, failure to follow curing or care instructions, building movement, water ingress, structural defects and conditions outside the agreed scope can affect a floor after installation. The effect of any of these conditions on a warranty claim will be assessed under the written warranty and applicable law.
13. Legal rights and remedies
Nothing in these Terms is intended to exclude, restrict or modify any right, remedy, guarantee or condition that cannot lawfully be excluded, including rights under the Australian Consumer Law.
Any liability or remedy that may lawfully be limited will be addressed, if needed, in the project-specific written contract after legal review. These website Terms do not impose a fixed liability cap.
14. Intellectual property and third-party links
Unless stated otherwise, the website content, photographs, logo, text, graphics and design are owned by or licensed to Apex Epoxy Perth. You may view and print website content for personal, non-commercial use. You must not reproduce, publish, modify, distribute or use it commercially without our written permission.
The website may link to third-party websites. Those links are provided for convenience only. We do not control or endorse third-party content, products, services or privacy practices.
15. Privacy
Our Privacy Policy explains how we collect, hold, use and disclose personal information. You can read it at https://www.apexepoxyperth.com.au/privacy-policy/.
16. Complaints and disputes
If you have a concern about a quote, work or these Terms, please contact us first so we can investigate it:
- Email: info@apexepoxyperth.com.au
- Phone: +61 488 410 421
- Address: Shop 2/851 Albany Hwy East, Victoria Park WA 6101
We will consider the information available and respond within a reasonable time. Nothing in this section prevents you from using any right or remedy available under Australian law.
17. Changes to these Terms
We may update website terms from time to time. The current version will be published on this page with an updated date.
Changes will not alter an accepted quote or contract unless both parties agree in writing, or the change is required by law.